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orbit7693
06-19-2007, 03:58 AM
I just paid using a eCheck. But would it be possible to cancel this and pay with a credit card? I need this absolutely instantly...

orbit7693
06-19-2007, 03:59 AM
*edited* emails are bad to post here

ECF
06-19-2007, 09:18 AM
You can cancel the E-check within your Paypal We cannot cancel it until it clears in our Paypal system.

I have deleted the entire account, and you can simply reorder and pay using your credit card.

I also edited out your email from this thread.

Daersun
06-19-2007, 02:26 PM
What could you possibly need this "absolutely instantly..." for?

ECF
06-19-2007, 02:44 PM
In a hurry to take over the GSP world...

orbit7693
06-20-2007, 03:32 AM
Maybe I have a server purchased and I need to get it on there and start getting clients instantly.....

kalyse
06-20-2007, 09:17 PM
You sure about the cancelling and eCheque? I seem to remember about 3 weeks ago just issuing a full refund. Its not a cancel just a refund.

ECF
06-20-2007, 09:30 PM
Once the ECheck is put in motion it normally takes 3-4 days to clear. If we were to issue a refund for it from our side, the user could also cancel it on their side during that time period, which means they would get both a refund and the echeck amount credited back to their account.

Daersun
06-20-2007, 09:33 PM
Its funny, when we first started it was everything needs to be done TODAY TODAY TODAY, then we got some experence under our belt and we submit tickets like this now:

Hey guys, sent you a new switch and a few new servers, throw them up sometime in the next week or so would you?

Thanks,

Defcon|Rich
06-21-2007, 01:37 AM
Its funny, when we first started it was everything needs to be done TODAY TODAY TODAY, then we got some experence under our belt and we submit tickets like this now:

Hey guys, sent you a new switch and a few new servers, throw them up sometime in the next week or so would you?

Thanks,


Very true. Slow and sure definatly wins the race.


Take your time and do everything right the first time. Trust me it will pay off in the end. Customers will always be looking for what you offer but if your site and servers are put together 1/2 a$$ed they won't waste time finding a new provider that has everything working properly.

orbit7693
06-22-2007, 07:29 PM
Alright, the eCheck just cleared would you mind either crediting my account for next month, or sending a refund.

Thanks,
Steve

swish
06-22-2007, 09:44 PM
Its best to create a support ticket requesting this.

ECF
06-23-2007, 08:41 AM
Yes, please submit a ticket and include the transaction number. We can do either action stated above, refund or credit. Simply let us know your preference.