PDA

View Full Version : Answering the phone?


StrikeXServers
02-21-2007, 07:41 PM
How exactly do we talk to sales over the phone, or even contact them at all?

To date, we have called 5 times, left one voicemail, and email sales. Nothing.

Should we give up and move on?

I certainly hope this pre-sales experience is not indicative of the support we would potentially be receiving.

ECF
02-21-2007, 08:23 PM
5 times and left a message? I find it highly unlikely. If you would like to email me your phone number and details to kevin [at] tcadmin.com I will look into it.

I will pull the phone logs and see what time you calls came in and if any message was left, and is so why it was not returned.

Unregistered
02-21-2007, 09:43 PM
I find it very likely, as I'm the one that called. Must we indirectly call a potential client a liar? Or should i simply take a few photographs of my outgoing call list?

StrikeXServers
02-21-2007, 09:55 PM
Judging from your response, you obviously have the sentiment that the customer is always wrong.

Personally I find it "highly unlikely" that I'm lieing, but that's just me.

If you have enough time to pull the phone logs, be my guest. I'll have enough time to post my outgoing phone list as well. However I hope that will leave you enough time to actually return those calls, which is my main concern. Bickering over phone calls is not my concern. Getting information about your product is. # has been sent.

ECF
02-22-2007, 12:13 AM
No email recieved as of yet with any number or contact info.

swish
02-22-2007, 02:08 AM
Im guessing there has to be some misunderstanding somewhere. Everytime I have contacted support it is top notch. Wheter it be phone, e-mail, or ticket.

TCAdmin IMO has the BEST support of an of the companies i have to deal with.

ECF
02-22-2007, 02:12 AM
Email received and responded to.

StrikeXServers
02-22-2007, 05:11 PM
This issue has been resolved. I received two calls from tcadmin today. You can remove or close this thread if you'd like.

Thank you for your attention.